Frequently Asked Questions
Everything you need to know about our handcrafted leather goods.
How long does it take to ship my order?
Since our items are handcrafted to order, please allow 3-5 business days for processing. Once shipped, standard delivery typically takes 2-7 business days depending on your location.
What type of leather do you use?
We exclusively use premium full-grain leather sourced from reputable tanneries. This ensures maximum durability and a natural patina that improves with age.
What is your return policy?
We offer a 30-day return window for unused items in their original packaging. Please note that custom-engraved or personalized items are final sale and cannot be returned.
Do you offer international shipping?
Yes, we ship worldwide. International shipping rates and delivery times are calculated at checkout based on the destination country and package weight.
How should I care for my leather products?
To maintain the quality of your leather, we recommend applying a high-quality leather conditioner every 3-6 months and avoiding prolonged exposure to direct sunlight or heavy moisture.
Can I request a custom design?
Absolutely. We love custom projects! Please contact our support team via the 'Contact Us' page with your ideas, and our master craftsmen will provide a quote and timeline.